中文
ODM/OEM
​Pre-Sales Support In-Process Support After-Sales Support EU-Focused Service Statement

End-to-End Partner Support

Supporting European market success from concept to lifecycle


Pre-Sales Support

From concept to readiness

♘ Analysis of target European markets, applications, and regulatory frameworks

♘ Market and technical benchmarking aligned with European standards and competitors

♘ Heat pump and system solution proposals optimized for EU climate conditions

♘ Translation of market requirements into clear technical specifications

♘ Customization feasibility assessment (performance, acoustics, controls, UI)

♘ Installation scenario assessment in typical European residential and light commercial 

buildings

♘ Preliminary cost structure, MOQ, and project timeline definition

♘ Sample and testing roadmap supported by 20+ years of residential heat pump 

specialization

♘ Certification and compliance planning in cooperation with EU-accredited laboratories

♘ Go-to-market preparation, including product positioning and value proposition definition 

for European markets





In-Process Support

Structured execution aligned with EU compliance and quality expectations

♖ Dedicated project manager ensuring clear and consistent communication

♖ Coordinated mechanical, electrical, software, and system development

♖ Performance, acoustic, and reliability validation under EU-relevant conditions

♖ Certification application and testing coordination, including
CE, ErP, EN14511, EN14825, EHPA / HP Keymark，MCS (where applicable)

♖ Preparation of technical documentation for EU market approval and launch

♖ Packaging and logistics adaptation in line with EU transport and sustainability requirements

♖ Pilot production and pre-series builds for market validation

♖ Transparent quality control throughout key production stages

♖ Smooth transition to mass production supported by
100,000+ annual heat pump production capacity




After-Sales Support

Long-term reliability and regulatory continuity in Europe

♗ Remote technical support and structured troubleshooting assistance

♗ Data-supported diagnostics and preventive service recommendations

♗ Spare parts planning and long-term maintenance strategy support

♗ Installation, technical, and sales training adapted to European market needs

♗ Continuous monitoring of EU regulatory updates and compliance support

♗ Ongoing marketing support, including localized brochures, visuals, and digital content

♗ Stable supply assurance with a 25+ day lead time

♗ Continuous product optimization through market feedback and OTA updates




Service Philosophy

From concept and certification to market launch and long-term operation,
Dentwiton supports  partners with structured processes, regulatory awareness, and dependable execution.


 

Copyright © 2026 Dentwiton. All rights reserved.     浙ICP备2025219677号